Deliveries
Our warehouse is based in Sydney, NSW, enabling efficient delivery to select regions in NSW, QLD, VIC, SA, and ACT. If we currently don’t offer delivery to your area, please contact us, and we’ll do our best to arrange a solution for you.
Delivery Timeframes & Christmas Cut-Off Dates
As the holiday season approaches, we recommend placing your order before the cut-off date for your region (listed below) to maximise the chance of delivery before Christmas. While we’ll make every effort to accommodate, delivery before Christmas cannot be guaranteed due to reliance on third-party logistics providers.
Our small business partners with local delivery carriers who take a well-deserved break over the Christmas and New Year period. This means delivery timeframes are extended by several weeks during this time. Here's what you need to know:
- Orders placed on or before the cut-off date for your region: We'll do everything we can to deliver your items before Christmas.
- Orders placed after the cut-off date: Delivery will commence once carriers resume operations mid-January. Please note that the standard delivery timeframe applies.
We understand these delays may be inconvenient and deeply appreciate your patience while waiting for your order. Rest assured, it’ll be worth the wait!
| NSW | Estimated Delivery Timeframe | Christmas Delivery Cut-Off Date |
|---|---|---|
| Sydney Metro | 10 Business Days | 9th December 2024 |
| Central Coast | 2-3 weeks | 3rd December 2024 |
| Newcastle | 2-3 weeks | 3rd December 2024 |
| Wollongong | 2-3 weeks | 3rd December 2024 |
| Central West | 3-4 weeks | 25th November 2024 |
| Northern NSW | 2-3 weeks | 3rd December 2024 |
| INTERSTATE | Estimated Delivery Timeframe | Christmas Delivery Cut-Off Date |
| South East Queensland | 2-3 Weeks | 3rd December 2024 |
| Victoria | 2-3 Weeks | 3rd December 2024 |
| South Australia | 3-4 Weeks | 25th November 2024 |
| ACT | 2-3 Weeks | 3rd December 2024 |
At this time, we are unable to offer deliveries to North Queensland, Western Australia, Northern Territory, or Tasmania.
Delivery Rates
As we utilise various carriers tailored to specific regions, our delivery rates are subject to variation. We recommend adding the relevant items to your cart and initiating checkout to ascertain the precise delivery rates & options for your selected item/s.
Shipping fees start from $100 contingent upon the distance from our warehouse and the chosen delivery method.
$500 Backup Rate
If you see a $500 delivery fee at checkout, it means we currently don’t deliver to your postcode. This rate appears because the platform has overridden our postcode restrictions. As we work with small freight businesses, we’re unable to offer delivery nationwide at this time.
If this happens, we’ll contact you to discuss your options. Additional freight charges may apply, or we may need to cancel your order if delivery to your area isn’t available. Thank you for your understanding.
Delivery Options
Standard Delivery: Your item will be conveniently delivered to the ground floor of your specified address.
Deliver & Unpack: Enjoy the convenience of having your item delivered directly into the room of your choice, with our team unpacking it for you.
Deliver, Unpack, Assemble & Rubbish Removal: Sit back and relax as we handle the entire process. We'll deliver, unpack, assemble your item, and responsibly dispose of all packaging materials.
Please note that not all delivery options are available in all regions at this time.